Our Commitment to Your Privacy
Your trust and security are a top priority at Belomax. We are committed to protecting your personal data and providing a safe shopping environment.
This policy explains what personal data we collect, why we collect it, and how we protect it, in accordance with the EU's General Data Protection Regulation (GDPR).
Who is Responsible for Your Data?
The "Data Controller" (the company responsible for your data) is:
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Company Name: Homeshop BVBA
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Operating as: Belomax.be
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Address: Hoogkamerstraat 308 F, 9140 Temse, Belgium
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VAT Number: BE0821 400 552
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Email for privacy-related questions: [email protected]
What Data We Collect
We only collect information that is necessary to provide you with our services. Here is what we collect and our legal reason for doing so:
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Data We Collect |
Why We Collect It (Purpose) |
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First & Last Name |
To know who to send the order to and to personalize communication. |
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Address & City |
Essential for our delivery drivers to deliver your package correctly. |
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Email Address |
To send order confirmations, shipping updates, and to log in to your account. |
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Phone Number |
To contact you about your delivery (e.g., to schedule a time) or if there's an issue with your order. |
|
Payment Details |
Processed securely by our payment partner to complete your purchase. (We do not store your full card details). |
|
VAT Number |
(For business customers) To create legally compliant invoices. |
|
IP Address |
To help prevent fraud and to ensure our website is functioning correctly. |
|
Email Address (for Newsletter) |
To send you promotional offers and news (only if you explicitly sign up). |
Who We Share Your Data With
We do not sell your personal data to third parties. We only share it with trusted partners who are necessary to provide our service to you.
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Payment Providers (Molly): To securely process your payment.
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Delivery Services (DPD, our own transport): To ship your order and get it to your address. They only receive the information necessary for delivery (Name, Address, Phone Number).
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Accounting Systems: To process invoices, especially for our business customers.
These partners are all bound by strict data processing agreements to ensure your data is safe.
Your Rights Under GDPR
As a customer in the EU, you have clear rights over your personal data. You have the right to:
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Right of Access: Request a copy of the personal data we hold about you.
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Right to Rectification: Request that we correct any inaccurate or incomplete data.
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Right to Erasure ("Right to be Forgotten"): Request that we delete your data (unless we have a legal obligation to keep it, such as for tax or warranty purposes).
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Right to Restrict Processing: Request that we temporarily stop processing your data.
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Right to Object: Object to us processing your data (e.g., for direct marketing).
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Right to Withdraw Consent: You can unsubscribe from our newsletter at any time by clicking the "unsubscribe" link or changing your account settings.
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To exercise any of these rights, please email us at [email protected].
Data Security
We take your security seriously. All traffic on our website and at checkout is encrypted using SSL (Secure Sockets Layer). This means your personal and payment information is locked and secure. When you pay, you are redirected to our trusted payment partner, Molly, who guarantees a safe transaction.
Data Retention
We will not keep your data for longer than is necessary. We retain order information for as long as required by law or to fulfill warranty obligations.
Cookie Policy
When you visit our site, we ask for your permission to use cookies. These are small text files that help our website work.
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Necessary Cookies: These are required for the site to function (e.g., to keep items in your shopping cart).
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Analytical Cookies: These help us understand how visitors use our site so we can improve it.
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Marketing Cookies: These are used to show you relevant offers.
You can manage your cookie preferences at any time via the cookie banner .
Right to Complain
If you believe we are not handling your data correctly, you have the right to lodge a complaint with your national data protection authority. In Belgium, this is the Data Protection Authority (Gegevensbeschermingsautoriteit).
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.