We're Here to Help

Our warranty and after-sales service department is always ready to help you as quickly as possible.

If you've purchased a product on our website and have a defect or a question, please contact us. Our team of experts will do everything possible to resolve your issue within 24 hours.

How to File a Warranty Claim or Complaint

To ensure we have all the details to help you, we ask that all formal complaints or warranty claims be submitted by email.

• Email: [email protected]

For the Fastest Resolution

To help us resolve your claim as quickly as possible, please include the following in your email:

• Your Invoice or Order Number

• A clear description of the issue

• Photos and/or videos of the defect

Why is this important? The more information we receive in the first email, the faster we can process your request. For many manufacturers, photos are required to submit a warranty claim so they know exactly which part is needed.

Other Issues

• Missing or Replacement Parts: If your order arrived with a missing piece or you need a replacement part, please email us at [email protected]. We will dispatch the part immediately.

• Urgent Questions (e.g., Installation): Do you have an urgent question or need help with a product's installation? Please call our customer service team directly.

• Phone: 0032 3 336 31 60